Personal Settings
Security
Manage your account security settings
Protect your CloudAct account with strong security practices.
Accessing Security Settings
Click Security under Settings in the sidebar.
Password Management
Resetting Your Password
- Click Reset Password
- Check your email for a reset link
- Click the link (valid for 1 hour)
- Enter your new password
- Confirm and save
Password Requirements
Your password must:
- Be at least 8 characters
- Include a mix of letters and numbers (recommended)
- Not be a commonly used password
Use a password manager to generate and store strong, unique passwords.
Security Best Practices
Strong Passwords
| Do | Don't |
|---|---|
| Use 12+ characters | Use personal info (birthdays, names) |
| Mix letters, numbers, symbols | Reuse passwords across sites |
| Use random phrases | Use common words or patterns |
| Use a password manager | Share passwords |
Account Protection
- Unique password - Don't reuse from other services
- Regular updates - Change password periodically
- Secure email - Protect your login email
- Log out - Sign out on shared devices
Recognizing Threats
Watch for:
- Unexpected password reset emails
- Unusual account activity
- Login from unknown locations
- Requests for your password
CloudAct will never ask for your password via email or phone.
Session Management
Active Sessions
Your account may have multiple active sessions:
- Web browser sessions
- API access tokens
Signing Out
To end all sessions:
- Click Sign Out in the sidebar footer
- You'll be logged out of the current session
Securing Shared Devices
When using shared or public computers:
- Use incognito/private browsing
- Never save password in browser
- Always sign out when done
- Clear browser history
Two-Factor Authentication (Coming Soon)
Enhanced security with 2FA:
- SMS verification
- Authenticator app support
- Backup codes
Suspicious Activity
What to Do
If you notice suspicious activity:
- Change password immediately
- Check recent activity - Review login history
- Contact support - Report the incident
- Review integrations - Revoke unknown access
Reporting Issues
Contact security@cloudact.ai for:
- Suspected account compromise
- Security vulnerabilities
- Phishing attempts
Account Recovery
Lost Access
If you can't log in:
- Try password reset - Use "Forgot Password"
- Check email access - Ensure you can receive emails
- Contact support - Last resort with identity verification
Email Change
Your email cannot be changed directly. Contact support with:
- Current email address
- New email address
- Verification of identity